communication between generations

Today’s workplace is made up of employees from four generations. Each generation has their own expectations and preferences when it comes to their work environment. For many reasons, including technology, changes in organizational structures, and work arrangements, communication at work has changed significantly. Gone are the days of face-to-face communication as the primary mode of information sharing, and various other forms have taken its place. The challenge is that not everyone wants to communicate in the same way. Therefore, it is essential to understand the communication preferences of each generation and take them into account when conducting business.

Let’s explore the four generations, their history, and some tips for communicating effectively with each of them.

 

Traditionalist

 

This generation was born before 1946 and is currently 62 years of age or older. Radio was a large part of their lives, and information about world news and events was often received in this way. You may hear traditionalist talk about sitting down as a family after dinner and listening to the radio.

Many of the communication preferences that traditionalists were raised with still exist for them today. They prefer a more formal communication style. While traditionalists use technology for business purposes, they still prefer communication to be face-to-face, over the phone, or through conventional mail systems. They also like the content of the information they receive to provide details and data.

 

Communication Tips:

When scheduling meetings, contact them directly by phone or through their administrative assistant

After a meeting, leave them a copy of the information and ask how they would prefer you to follow up.

Send them handwritten notes.

Keep presentations more formal, with a limited amount of flash

Avoid the use of acronyms, jargon and foul language

 

baby boomers

 

Baby Boomers were born between the years 1946 and 1964. They are currently between the ages of 43 and 61. Television arrives in this generation and the way of receiving information acquires a new meaning. Baby Boomers remember the black and white television with the rotary dial and only three main channels. This generation has certainly embraced the use of technology for communication purposes, but when surveyed, their preference remains face to face. In the workplace, they are disappointed with the amount of face-to-face communication that technology has replaced. They tend to prefer a more semi-formal style but often want details. Baby Boomers are very relationship-oriented, so it’s important to take the time to build rapport and show personal interest in them.

 

Communication Tips:

Make presentations more of a conversation and less of a speech

If you are selling a product or service, link it to the commercial mission and impact people

Allow plenty of time for questions.

ask for your opinion, ask for your opinion

Use phone or email to schedule meetings, follow up

 

Generation X

 

Gen Xers were born during the years from 1965 to 1981 and are currently between the ages of 27 and 42. There was a huge technological boom during this generation with the advancement of the personal computer in the early 1980s. Members of Generation X have a more informal approach to communication and tend to rely heavily on the use of email. They also have a more direct style and like to get down to business quickly.

 

Communication Tips:

Be straight and direct

Show respect for their time, avoid too much small talk

When presenting, start with the bottom line. Tell them up front what you need or expect from them.

Do your homework and prepare well

Determine next steps before a meeting concludes and ask for their preference for moving forward.

 

millennials

 

Generation Y was born between 1982 and 2000 and is currently between 7 and 27 years old. The concept of the Internet was born and now information is available 24 hours a day, 7 days a week. The main mode of communication for Generation Y is instantaneous and through the use of technology. They have cell phones, text messaging, instant messaging, and blogs, just to name a few. They are very used to getting information when they want it and have taken the concept of networking to a whole new level with social websites like Facebook, My Space and Twitter.

 

Communication Tips:

Take a positive and collaborative approach

Solicit your ideas and input.

Avoid treating them like children or inexperienced.

Use technology as much as possible

Don’t put pressure to make decisions on the spot, allow time for reflection and further suggestions.

 

Developing your awareness and understanding of the four generations and their preferences regarding communication styles can be extremely beneficial in the business world. Everyone has less free time. Use these communication tips to help improve existing relationships and bridge the gaps when forming new ones.